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Sales calls from Telus and Rogers

Telus logo.

Telus logo

A couple of days ago I received sales calls from Telus Communications Inc. (on my business line) and a few minutes later from Rogers Communications Inc. (on my personal line). A coincidence, I assume, that two of my arch enemies would call on the same day within literally a few minutes.

I haven’t done business with Telus in over twenty years, and I never will in the next thousand years! Among other reasons is that Telus ripped off (or stole) money from an older relative of mine for years, and then refused to return the stolen money. When I realised what had been going on after looking at bank statements, I cancelled one of the automated debits (which I almost never use myself) and they refused to return more than 90 days worth of debits in line with Interac rules. This was despite the fact that they were charging for a dial-up Internet account for years that had been cancelled years previously when it was replaced with broadband from another company!

Shortly after that I replaced the Telus phone line with VoIP from another provider, whom I will not name because I wouldn’t recommend them at this time. (That said, I’ve been using them [VoIP.ms] for sixteen years, so their service is at least acceptable, even if their support department seems to be hell bent on getting rid of their clients as fast as possible!) And not a cent has been paid to Telus since. Telus returned the favour by reporting me to the credit bureau.

I gave the Telus representative the concise rundown after they asked for details and gave the disingenuous impression that “maybe they could help”, and then I told them there was no way I’d ever again do business with Telus when he demurred.

Rogers logo

Rogers logo.

In the case of Rogers, after their negative option billing fiasco in 1995 that affected my father, I swore I’d never do business with them. And then the government of Canada completely gave up on fostering competition in the cable television market, and allowed Rogers to buy Shaw, which I was using for TV and Internet. So when that happened and I had no other option, I was doing business with the reviled Rogers. That happened four years ago now, so I’m ashamed to admit that I still haven’t executed a departure from Rogers, but it will happen the next time I move.

Anyway, in that phone call I told the Rogers representative that I would not be buying anything else from them and would be cancelling my account with them at my earliest opportunity.

Just another day in the life of someone who likes to complicate his life by boycotting companies (and now countries!) with no scruples. I’ve had an article in the works since about October 2024 that explains why I’ve been boycotting Cadbury, Nestlé and Mars Inc. (and probably a few others) since I realised that they support Russia’s war effort against Ukraine and the killing of their civilians.

Motorola for the win

As you’re aware if you follow this blog — all two of you — I recently broke my cell/mobile phone and needed to replace it. I know, this is stunning news that you just never hear and likely haven’t experienced yourself, but bear with me. 🙂 Although I had a cell/mobile phone long before many people did, I essentially gave up on them and stopped owning one for many years due to the way that the Canadian cell phone oligopoly rapes their customers.

In 2017 I decided to buy a phone from an American supplier — Ting, who operated based on paying only for the services you wanted and used — even though I was in Canada. Ting was a mobile virtual network operator owned by Tucows (before they sold it), a Canadian company who also own OpenSRS, a domain registrar who operate based on the reseller model. One of these days I will write more about them and why I left them after almost twenty years, but it should suffice to say that they didn’t (and don’t) live up to their own hype. Tucows never opened Ting in Canada because of how fucked-up the Canadian cell phone market is, and they essentially said that to their Canadian clients … without using the four-letter word I used. 🙂

However, Ting was awesome for the approximately two years I used them. (They actually did live up to their hype!) They’re not any more, sadly, because they now operate based on the plan system like just about everyone else, rather than actually charging you for what you need and use. (Tucows sold Ting Mobile.)

Through Ting I bought a phone that was adequate for my needs, a US$60 smartphone. Why didn’t I spend a thousand dollars on an Iphone? Because I don’t give a fuck about fads like owning the latest and greatest tracking device. Simply put, I just needed a portable computer in my hands that would tell me when I had email that may or may not need my immediate attention. I roamed in Canada, of course, but that was still cheaper in the long run than owning a Canadian cell phone. Bizarre, but true! I also wasn’t scrolling through Facebook endlessly and watching videos on it; all it did, essentially, was check my email. (In January 2024, after Rogers and Bell coincidentally raised their rates at the same time by about the same amount — after Rogers bought Shaw and promised that being allowed to do that would cause rates to be lowered! — I’m again hearing other Canadians talking about getting a non-Canadian phone and roaming! With VoIP and Internet-based messengers like Signal, why not?! Welcome to the 21st century!)

I still have that $60 cell phone! I occasionally use it on wifi, but I suspect it wouldn’t be welcome on any cell networks in 2024, or be able to download the latest apps.

In 2019 I was enticed to join Freedom Mobile, to whom I refer as Troublesome Mobile. I am not generally someone who looks for the cheapest, nastiest deals around — quality is not cheap, but quality isn’t to be found in this industry at any price! — but considering the extent to which the Canadian cell industry, as I say, rapes the Canadian population, the deal was good for what I needed, a portable computer that let’s me check my business email when I’m out. I don’t know anyone who pays $15 a month (before taxes) to be connected wherever they go.

Troublesome Mobile offered a Motorola phone at a reasonable price, so I went for it. I had bought a Samsung tablet a few years before but, as I said at the time, “In a nutshell, I am mightily disappointed in my Samsung/Android tablet.” So there was no way I was gong to acquire a Samsung phone, and I never will seeing as they have become the Apple of the Android world. When looking for a new phone late last year, I decided on another cheap, unlocked phone from an electronics retailer. I mean, smartphones have been around for years now, right? Apple is up to the Iphone 132 now or something, I believe, and each iteration is a vast improvement over the one before, right?! Well, apparently not. I was well aware that my old Motorola had Motorola apps on it that imparted more functionality on the phone than what comes with Android the operating system, but I naïvely figured that by 2024 those things would be standard in the OS. Ha! They aren’t, but I knew I’d adapt … until my new Cat Phone wouldn’t play nicely with my network of (limited) choice.

So I returned it and, as I said, walked into the trap of the Canadian cell phone oligopoly and crawled back to Troublesome Mobile on my hands and knees and handed over a couple of hundred dollars for another, low-end Motorola. Now, with my new phone, I can again karate chop my torch on. Yippee. Sadly, I learned that the feature of my old phone whereby I could do a double wrist twist to turn on the camera doesn’t work any more. As I said, new versions of software don’t imply improvement.

I readily admit that my vast experience will all of three brands of smartphones doesn’t hold a candle to the experience of selfie queen Kim Kardashian, who can afford to buy (or is probably given) a new phone every week, but Motorola is one company that I’m reasonably content with … except for the fact that it’s owned by Lenovo, who are based in the hostage-taking PRC. Now all I need is a Motorola sponsorship so that I can get paid for my effusive words of high praise! 🙂