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Sales calls from Telus and Rogers

Telus logo.

Telus logo

A couple of days ago I received sales calls from Telus Communications Inc. (on my business line) and a few minutes later from Rogers Communications Inc. (on my personal line). A coincidence, I assume, that two of my arch enemies would call on the same day within literally a few minutes.

I haven’t done business with Telus in over twenty years, and I never will in the next thousand years! Among other reasons is that Telus ripped off (or stole) money from an older relative of mine for years, and then refused to return the stolen money. When I realised what had been going on after looking at bank statements, I cancelled one of the automated debits (which I almost never use myself) and they refused to return more than 90 days worth of debits in line with Interac rules. This was despite the fact that they were charging for a dial-up Internet account for years that had been cancelled years previously when it was replaced with broadband from another company!

Shortly after that I replaced the Telus phone line with VoIP from another provider, whom I will not name because I wouldn’t recommend them at this time. (That said, I’ve been using them [VoIP.ms] for sixteen years, so their service is at least acceptable, even if their support department seems to be hell bent on getting rid of their clients as fast as possible!) And not a cent has been paid to Telus since. Telus returned the favour by reporting me to the credit bureau.

I gave the Telus representative the concise rundown after they asked for details and gave the disingenuous impression that “maybe they could help”, and then I told them there was no way I’d ever again do business with Telus when he demurred.

Rogers logo

Rogers logo.

In the case of Rogers, after their negative option billing fiasco in 1995 that affected my father, I swore I’d never do business with them. And then the government of Canada completely gave up on fostering competition in the cable television market, and allowed Rogers to buy Shaw, which I was using for TV and Internet. So when that happened and I had no other option, I was doing business with the reviled Rogers. That happened four years ago now, so I’m ashamed to admit that I still haven’t executed a departure from Rogers, but it will happen the next time I move.

Anyway, in that phone call I told the Rogers representative that I would not be buying anything else from them and would be cancelling my account with them at my earliest opportunity.

Just another day in the life of someone who likes to complicate his life by boycotting companies (and now countries!) with no scruples. I’ve had an article in the works since about October 2024 that explains why I’ve been boycotting Cadbury, Nestlé and Mars Inc. (and probably a few others) since I realised that they support Russia’s war effort against Ukraine and the killing of their civilians.

Cell phone carriers coincidentally raise prices at the same time

Within the last few days, two of the “big three” cell phone companies in the uncompetitive Canadian cartel/oligopoly (Bell and Rogers) “coincidentally” raised their prices at exactly the same time by exactly the same amount! Telus jumped the gun by doing the same in January, apparently. Wow, what are the chances?! What an incredible coincidence — and I mean “incredible” 100% literally. Should Canadian consumers rush out and buy lottery tickets, or (more likely) look skyward and prepare to dodge lightning bolts?

Probably neither, actually. The proper response is to adopt the position — i.e., bend over. As Michael Geist writes, Why Are Canadian Wireless Carriers Increasing Prices? Because They Can. And because they have nothing but contempt for their customers.

Can anybody say “collusion”? I knew you could.

Thieving bastards.

Possible arrival of Verizon in Canada

I’m not a big fan of multinationals, and quite frankly I’m dubious about the possible entry of Verizon into the Canadian cell phone market — the market with the highest prices and least competition in the world. (Third World countries like Somalia and Zambia have better service and lower prices than Canada.) I’m also not happy about the way the scheme to encourage new entrants and more competition in the market has been co-opted by the Big Three (Bell, Telus and Rogers).

But if companies like Bell are willing to take many of their customers’ hard-earned dollars out of their overflowing coffers to buy full-page advertising in major newspapers to convince the same customers they’re already screwing that Verizon’s entry into Canada is a bad thing, then on that basis alone I say we should roll out the red carpet for Verizon.

Think about it. Things can’t get much worse for the consumer, and one can only hope that things get a little tougher for the incumbents, even if only temporarily.

Update, 30 July 2013: And now Telus is spending your money suing you via the federal government!