So Global News — and only Global News, for some reason — last night reported that RCMP spokesperson Corporal Caroline Duval stated, “There is currently no national RCMP policy on the use of the national Alert Ready system.”
This just flabbergasted me!
Is there a more egregious example of mixed-up priorities and putting the cart before the horse?! It seems that someone invented a system — the ability to send alerts to all cell phones (and radios and TVs) — without the supreme national police agency who might be empowered to use it even having a use for it! Think about it: Nobody (presumably at the RCMP) apparently said, “We need to have a system to alert the public in case of an emergency.” What someone else apparently said was, “Hey! Wouldn’t it be cool to be able to spam the entire population of a country all in one go?!” Someone else said yes, invented it, then sat around waiting for the authorities to come to them and tell that they needed to use it. (Yes, of course I’m simplifying all that, but that seems to be how to boil it down as far as the RCMP are concerned!)
The Global article linked to above is full of the excuses we’ve heard from the RCMP in the last ten days, some of which are covered in my earlier article. It also points out something of which I didn’t realise the full import, that being that while the Nova Scotia RCMP was allegedly “in the process of preparing an alert” for many hours, they had, in fact, issued multiple alerts (over a dozen) already via Twitter. Which one of those alerts was not suitable to send via the Alert Ready system, slightly modified if necessary?
Old excuses offered include that it was a “fluid” and “quickly-evolving” situation. I get that, and I said before that I don’t envy anyone having to deal with that situation. However, this is exactly why organisations such as the RCMP have a command and control structure and support personnel. A competent incident commander should have the ability to have an overview of the incident, and make decisions accordingly. Whoever was in command of this incident didn’t apparently have that ability. And apparently, neither did anyone else among the support personnel have the presence of mind to complement the officers on the ground dealing with death, blood, bodies and fire, by helping with administrative decisions removed from those immediate circumstances.
A new excuse offered in the article is that “[t]he [RCMP] system is ‘regional by design’ [Dan Henstra of the University of Waterloo] because of the different threats each province faces …. It’s also tough to impose policies that apply across the entire country, even for the RCMP, which has a clear chain of command.” I’ll admit I’m not an expert on the RCMP chain of command, and I have to admit that it’s refreshing to see an authoritarian paramilitary organisation not impose policies on Nova Scotian police officers (just for example) that only make sense in Yukon, but really? Are you telling Canadians that there are no forward-thinking, bright minds at RCMP HQ that think/thought far enough ahead about a day on which an alert might have to be issued on a provincial/territorial/divisional or possibly even national level, and come up with at least a vague guideline on why and how such an alert might be decided on? If so, what exactly is the point of having a “national” police force?!
There is also finger pointing between Nova Scotia’s Emergency Management Office and the RCMP. Premier Stephen McNeil has stated “that emergency management staff were brought in (‘on their own accord‘) [on Saturday night] specifically for the purpose of issuing an alert about the shooting, but that no request was ever made by the RCMP.” (Quote is of the article.) This seems credible, and McNeil clearly knows which way the wind is blowing on this issue. Think about it; the EMO knew that an alert should be sent out, and was ready and waiting to send that alert (not sure how many staff are required to tap a “send” button, but not just any yahoo should be able to do so), and yet the RCMP dithered. The RCMP claim that “in general, standard operating procedures for when to use the emergency alert system would be set up through the provincial and territorial emergency management officials [but] Nova Scotia’s Emergency Management Office [did not provide specific details (to Global News) on the question of] if it has protocols in place for when the RCMP and other law enforcement agencies should issue an emergency alert.” So it does seem that in general there is some blame to be shared here between the RCMP and Nova Scotia’s EMO, but who was actually in charge of the situation on 18 and 19 April? It was the RCMP, not the EMO.
Again addressing the disastrous decision to use Twitter, “The RCMP … said it used Twitter and not the emergency alert system because it is their ‘normal method’ of communicating with the public and because it is a better way for sharing information about a quickly-evolving situation. [What, exactly, is “normal” about the country’s biggest mass murder, and how, exactly, is it better than an emergency alert system designed for exactly this type of emergency?!] ‘We have relied on [Twitter] because of the instantaneous manner that we can communicate. We have thousands of followers in Nova Scotia and felt that it was a superior way to communicate this ongoing threat,’ said RCMP Chief Supt. Chris Leather a day after the shootings.” (Emphasis mine.) I addressed their “thousands” of followers previously — the equivalent of whispering/tweeting “Psst, fire” to about 5000 random people inconsistently scattered around Rogers Centre in Toronto, and then expecting the stadium to empty immediately in an orderly manner. (With respect to the reference to “thousands of followers”, I’m reminded of Dr. Evil laughably holding the world hostage for “one million dollars” in Austin Powers: International Man of Mystery.) Give me a fucking break! To quote a CBC article, “… in communities plagued by spotty internet [sic] service and heavily populated with seniors who might not use Twitter, some people are asking why the province did not use its emergency alert system to issue text messages to cellphones [and radios and TVs] advising people of what was happening and to stay inside.”
Also overlooked by the RCMP, notwithstanding vagaries in cell phone technology there is nothing more “instantaneous” than an emergency alert that won’t shut up until you attend to it. Even if you are following their Twitter account, you could go a whole day without noticing their tweet, even if your do have Twitter installed on your phone!
I mean, it was even a Sunday in the middle of a pandemic! Staying at home and locking the doors wouldn’t even have been a massive inconvenience for much of the population!
What happened here was a massive failure to “serve and protect” the public. (I realise that’s an American pop culture police motto, but there’s a reason it’s used in pop culture.) I have no doubt that, as a result of Canadians and Nova Scotians being outraged at this failure, questions will be asked and answered. I also agree that the RCMP needs to focus on a thorough investigation of the incident itself, for now, but this question does need to be asked now so that it can be answered later. But will it be answered? And will someone take responsibility and fall on their sword? Or will it be dismissed and swept under the rug? And even if guidelines come out of this, they will be too little too late.
I will conclude this editorial with some additional quotes from various Global and CBC articles that stand out on their own. But first, here’s the emergency message I would have sent out late on 18 April or very early on 19 April:
Stay inside until further notice. Gunman fleeing police is armed and dangerous. Shelter in place and lock your doors. This message will be updated in X minutes/hours.
There is ‘no national RCMP policy’ for when emergency alerts should be issued, 28 April 2020
… the RCMP sent out more than a dozen tweets, advising the public to stay inside and providing information about Wortman’s appearance and whereabouts.
There was an active shooter. Why didn’t Nova Scotia send an emergency alert?, 21 April 2020
[Tony] Gibbs is also concerned by how he and his wife found out about the shooter: a call from their neighbour, rather than a provincewide alert.
Leather was asked twice to explain why the province’s alert system, which experts say uses radio, television and cellular networks to warn residents of serious threats to health and safety, including “active law enforcement responses,” wasn’t used.
The RCMP should use all tools at its disposal, Dan Henstra, an expert in emergency preparedness at the University of Waterloo, said. This includes the Alert Ready system, which, Henstra said, has proven highly effective in communicating threats to the public. … “It is a little surprising that the RCMP didn’t use the (alert) system, one purpose of which is to notify residents about ‘civil emergencies,” he said.
N.S. premier not ready to question if a public alert should have been issued about gunman, 20 April 2020
Heather Matthews, a resident of Wentworth, N.S., about 140 kilometres north of Halifax, believes such an alert would have saved her friend and neighbour, Lillian Campbell Hyslop, and possibly others. Hyslop was shot and killed while out for a walk Sunday morning.
“If we were all given that security alert for Northern Nova Scotians to lock your doors, she would have been home,” Matthews said in a telephone interview. “She would have been safe in her house. She wouldn’t have gone out for a walk.”
Matthews, who was also out walking with her husband, David, at about the same time, believes they heard a gun shot while they were out. Normally, they walk along the main road but decided to take a different path yesterday. It was only after the couple returned home that they learned what was happening because friends were calling to tell them to stay in and lock their doors.
Questions emerge about RCMP’s failure to send emergency alert on gunman’s rampage, 21 April 2020
[Lillian Campbell] Hyslop was killed Sunday morning in the Wentworth area, roughly eight hours after the shooter had killed people in Portapique, a community 40 kilometres to the south.
Matthews said she wishes her friend Hyslop, a frequent walker along the roads in Wentworth Valley, had known about the shooter before she went for her usual stroll that morning.
“I understand that RCMP put it out on Twitter. But not everybody is on Twitter, not everybody has Facebook, not everybody has the internet [sic], but we all have TVs, radio and a phone. There should have been some other way of notifying these people that they should have been inside safe,” Matthews told CBC News.
Central and northern Nova Scotia is a largely rural area where internet [sic] service is spotty and Twitter use is not widespread.
Cumberland-Colchester MP Lenore Zann, who represents the area, said Monday many of her constituents “prefer Facebook” to Twitter.
Debi Atkinson is another friend of Hyslop’s from Wentworth. She told CBC Radio’s As It Happens Tuesday that most residents of their village feel like they were left in the dark by police.
“Everybody’s feelings about the whole thing was, why wasn’t there an amber alert? We went into this blind,” she said. “Out of all our friends, I don’t know anybody that follows Twitter, that has a Twitter account.
McNeil said the province’s Emergency Management Office had been activated and technicians were brought in Saturday to send such an alert — but the request never came from the Mounties.
