Dear Christopher,
Happy birthday.
Love, Uncle Craig
BlackBerry/RIM. Going, going, gone?
A couple of years ago my company had a major server outage on a primary server that brought down websites and email for almost two and a half hours. Such outages are rare, but they happen, and they happen to small hosting companies like NinerNet as well as the giants. After that outage I wrote about the lessons learnt and, without trying to deflect attention or criticism away from us, I pointed out an extensive list of major service outages experienced by the likes of Google, Amazon, YouTube, Barclays Bank, MySpace, Facebook, PayPal, Microsoft, eBay, and so on.
Also in that list was BlackBerry/RIM, and this is what I wrote at the time on them in particular:
Have a Blackberry? Do you realise that all Blackberry emails in the whole world go through one data centre in central Canada, and if that data centre has a problem, you can still use your Blackberry for a paperweight? Nobody is immune; nobody gets away unscathed.
I’m under the impression that, since then, RIM expanded that single point of failure to create multiple points of failure (often under threat of sanctions by governments who want access to their citizens’ communications), and fail they have — worldwide — in the last few days. And for several days, not just a couple of hours.
Without wanting to gloat over a mortally-wounded about-to-be corpse, RIM’s problems weren’t that difficult to predict. Unfortunately for them they are, at this time, the victim of a perfect storm that includes (among other things) poor sales and share performance, product failures, the almost simultaneous (to their technical troubles) launch of a new messaging system on the iPhone to rival BlackBerry Messenger, and these latest technical troubles. But this perfect storm is of RIM’s own making, and their problems go deeper than that anyway; they go to the heart of their core philosophies.
Now, I’m no Apple fanboi (and in the wake of the death of Steve Jobs I commend to you What Everyone Is Too Polite to Say About Steve Jobs [archived]), but at least an iPhone more resembles a “proper” computer like the one you have on your desk than the toaster in your kitchen that can only do the one or two things its manufacturer decided in its infinite wisdom it needs to do. Mobile computers (aka “smartphones”) like the iPhone and those running on the Android operating system rely on open standards when it comes to things like email. In short, open standards and systems win. (That said, Apple is not the poster child for open standards and systems, and needs to change that.) There is no central super-server somewhere handling all email for all iPhone or Android users worldwide, just waiting to fail. With BlackBerry there is … or was. End of story.
If you swallowed RIM’s mantra about their system being de rigueur for business and the iPhone being “not for business”, you’re paying for that today.
Sorry for that.
Update, 30 May 2012: Seven months later and Roger Cheng at CNET finally comes to much the same conclusion (archived).
Google search going downhill?
After being frustrated by the results in a Google search yet again, I submitted the following feedback to Google under the category “Google’s search results weren’t helpful” and the sub-category “The results included a page that was irrelevant”:
You searched for shaw vod 33319.
Please list which site or sites were irrelevant.
http://www.digitalhome.ca/forum/showthread.php?t=55214
http://www.digitalhome.ca/forum/showthread.php?t=127023
https://secure.shaw.ca/apps/digital_services/GuideErrors.asp… and probably the rest of the results, but I didn’t go past the top three.
Why were they irrelevant?
I’m finding more and more that Google ignores one or more of my search terms, trying to be too clever for its own good. For example, while the third result on the secure.shaw.ca domain would be relevant if I was looking for a way to contact my cable company (Shaw) about the VOD (video on demand) error (33319) I am receiving, it’s absolutely useless as a result that tells me immediately what error 33319 is.
In this case “33319” does not even appear anywhere in the page at any of the top three search results. Why then are these pages included in the results if I’m searching for “all of the words” (Google’s wording) I have entered, and not “one or more of these words”? And this happens even when all of my search terms are actually words, unlike this case where one of the search terms is a string of numbers.
Please don’t make me use a Microsoft product for my searches. The last time I switched search engines was from AltaVista to Google.
For those of you with short memories or who weren’t around “BG” (before Google), AltaVista was the search engine back in the day. They even provided search results for Yahoo, before going into decline and eventually becoming a part of Yahoo. Now it’s just a point of entry into the Yahoo search system. I don’t even remember exactly when I switched, but it was probably in the early 2000’s.
RIP Jack Layton
Today Canada lost its only political leader. Whether or not you agree with his politics and the politics of his party, Jack Layton was the only leader of a major federal party that actually met the definition of the word “leader”. Others, including the current prime minister, are certainly the figureheads of their respective parties, but they are not leaders. There’s a huge difference. It was not just Layton’s success in the most recent election that made him a leader; it was the fact that he actually had a vision for Canada.
Rest in peace, Jack. We lost more than just another citizen today. You are not irreplaceable — none of us are in the grand scheme of things — but the question is whether or not someone of your calibre can be found in time to avoid Canada becoming a de facto one-party state.
Invincible and invisible cyclists
Cyclist dressed in black. (Mark van Manen, PNG.)
The front page story in The Vancouver Sun on 29 November was Cycling’s most dangerous intersections: 10 places cars are most likely to hit bicycles in Vancouver. Illustrating that story was one of the pictures you see here. (For some strange reason, the Sun has two identical versions of the story [here and here] on its website, but with different pictures.)
Now, I realise that the photographs were no doubt posed, but they beautifully — and ironically — illustrate exactly why so many cyclists (and pedestrians) are getting mowed down on Vancouver streets. Note the following:
- The cyclist is dressed entirely in black, and
- The picture is taken at night.
Cyclist dressed in black. (Mark van Manen, PNG.)
I’ve lost count of the number of times I’ve been driving in Vancouver on a rainy night — which, as you will know if you live in this part of the world, account for about 300 of 365 nights — and a cyclist or pedestrian has almost literally appeared “out of nowhere” and narrowly avoided becoming one with my car. You can point the finger of blame at me if you want, accusing me of not paying attention. But really, even if there was no car traffic on the roads (besides me) and so I didn’t have to be swivelling my head this way and that to look out for them (especially at intersections, which is what the Sun story is about), I’d be hard-pressed to see a damn nearly invisible person (and bike) until my headlights are reflected in the whites of his or her widening eyes. Besides, if I’m doing such a poor job of paying attention, how come I don’t have these close calls during the day in good weather?
Add to that cyclists and pedestrians who think they are somehow exempt from both the laws of the road and of physics — or have a death wish — and you have a recipe for disaster. The onus is on everyone on the roads to do their part to keep them safe, but jeez, if you’re the one likely to be on the losing end of a collision, don’t you think you should invest a little more effort and thought in keeping yourself alive before you even walk out the door?
(Copyright note: These photographs are the copyright of, presumably, Mark van Manen of the Pacific News Group [PNG]. They are used here without permission, but I assert that their use here is in line with the concept of “fair dealing” under Canadian copyright law, in that this article is a criticism of the content of the works themselves and the news story to which they are attached rather than simply being a reposting of a news article. To the best of my knowledge, non-copyrighted versions of these photographs are not available. In any case, these are the pictures the public has seen, so my creating my own similar pictures would negate the nexus of this article.)
Installing Zend Optimiser
I had a bit of an education on the confusing array of Zend products recently. A client needed Zend Optimizer (which, of course, Zend spells with a “z” to cater to the all-powerful American market) installed on their virtual private server (running Linux, of course), as the installation routine for a web application wouldn’t proceed without it. Fair enough. Some web applications are encoded so that they can’t be hacked (as opposed to cracked; see the difference), reverse engineered, modified, etc., and Zend Optimiser interprets the encoded PHP files so that they can run.
But I was confused. I thought Zend was installed with PHP by default. Turns out it’s Zend Engine that’s installed with PHP. So off I go to the interwebs to do some research. Take a look at these pages:
- Zend Products: Here are listed Zend Server, Zend Server Cluster Manager, Zend Studio and Zend Guard — four products.
- Zend Downloads: Here are listed Zend Server, Zend Server Cluster Manager, Zend Server Community Edition, Zend Studio, Zend Guard, Zend Optimizer, Zend Framework, Zend Core and Zend Platform. Phew! Nine products!
You don’t even see Zend Engine listed on either of the above pages, presumably because it’s installed with PHP by default.
So you click on Zend Optimiser and you’re presented with downloads for Zend Guard, Zend Optimiser and Zend Guard Loader. Huh? What’s what, where did Zend Guard Loader come from, and what is it?
Add to that that, in the back of my mind, I thought I had been down this road before on a different server that I’m sure already had a decoder installed. However, I figured out that I was probably thinking of Ioncube, and it had likely been installed with a control panel on that server.
Add further to that confusion the plethora of different instructions you find in a web search, some of which (including the “user guide” that is linked to right next to the Zend Optimizer download link) refer to an installation script which doesn’t exist in the download, and you can see why I was left scratching my head. At one point I even started following the RPM installation instructions on the Zend website, until I said to myself, “Wait a minute. This isn’t right.” Sure enough, those instructions were for a different Zend product.
The download does include what are referred to on some websites as “manual” installation instructions. They’re straightforward, but the confusing array of different options out there threw me off. In the end, the “manual” instructions did indeed work — and given the choice I’d prefer them anyway — and took all of about three minutes, far less time than I had already wasted.