There is a fast-food chicken place in our area called Win Win Chick-N. We’ve been meaning to try it out for a couple of years, but we never get around to it. However, one day last week was the day, and I worked my mouth into a lather thinking about eating fried chicken.
And then I tried to use their website.
Win Win Chick-N menu.
First thing I noticed was the pop-up offering me a coupon for $5 off my order, in exchange for my email address. OK, sure, so I give them one of my older rotating email addresses and get my coupon code: MYCOUPONCODE. Cool. Then I look at their menu, which you can see at left. I settle on the “2pc Delicious Fried Chicken Snack”. I switch to the order page and I notice that the price has suddenly gone up from $9.99 to $12.75, a 28% increase!
So, whatever, at least I’ll get five bucks off. Since I was ordering for two, that almost made up for the sudden, unadvertised price increase.
So I put two meals into my shopping cart. I took some time to try and figure out whether or not a drink was included in the meal combos I had ordered. It was very unclear to me whether or not a drink was included, as it wasn’t mentioned in the $9.99 description but it was mentioned on the order page. However, as we had actually already decided we’d be eating the meals at a nearby coffee house, where we’d be getting drinks anyway, I decided to go ahead. If we got the drinks, great; if we didn’t, great.
Win Win Chick-N coupon fail.
Then I entered my coupon code. The response was, “Unable to find the requested campaign”! By that time I just lost it.
There was no way I was ordering from such a badly run website, as who knows how much my credit card would be really charged, how many times it would be charged, and what the hell we’d get when we got there and whether it would even be edible. And if they’d so badly screwed up everything up to that point, it was very, very unlikely things were going to suddenly get better from that point. Ironically, if we’d just gone to the place and waited the twenty or so minutes they suggested our food would take things probably would have gone fine. But now … we’ll probably never know.
Instead of spending about $30 plus taxes and a tip at Win Win Chick-N, we chose to go to another place we’d been meaning to visit for the last couple of years, Steveston Built, and spent about $70 there instead. We’d heard their prawn tacos were good, and they were. I sort of got my fried chicken fix with their “crispy buttermilk chicken burger”, which they kindly offered in a lettuce wrap instead of a bun.
Also offered on the Win Win Chick-N website is a “Valentine Special Best Gift Ever 2019”, in case you’d like to try and get back that girlfriend/boyfriend you lost in 2019. Good luck!
I likely won’t be going back unless I get a very earnest recommendation from someone I know (and they listen to my story first), and I don’t know the author of the old Globe and Mail opinion piece to which their website links.
Win Win Chick-N menu page.
